Refund policy

 

Return & Refund Policy

At Nexora, we are committed to delivering premium electric bikes and exceptional customer service. Every bike is thoroughly inspected and tested before shipment to ensure it arrives in excellent condition. If you experience any issues with your order, we're here to help.

30-Day Return Policy

We accept return requests within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.

  • Be returned in its original packaging with all included accessories, manuals, chargers, and documentation.

  • Include proof of purchase (order confirmation or receipt).

Electric bikes must have fewer than 10 miles (16 km) on the odometer and show no signs of misuse, damage, or modification to qualify for a return.

Returns requested after 30 days may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Electric bikes that have been modified or altered.

  • Products showing signs of excessive use, abuse, accidents, or improper maintenance.

  • Clearance or final sale items.

  • Gift cards.

  • Custom-built or personalized products.

  • Digital products or downloadable content.

Damaged or Incorrect Deliveries

Please inspect your order immediately upon delivery.

If your bike or accessory arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Once verified, Nexora will arrange a replacement, replacement parts, repair assistance, or a full refund where applicable.

Refunds

After your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or card provider may require additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or a confirmed manufacturing defect.

Return Shipping

  • If the return is due to a manufacturing defect, shipping damage, or our error, Nexora will cover the return shipping costs.

  • For all other approved returns, customers are responsible for return shipping fees.

Electric bikes must be securely packaged before being returned. Damage caused during return shipping due to improper packaging may affect your refund eligibility.

Order Cancellations

Orders may be canceled free of charge before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow our return procedure.

Warranty

All Nexora electric bikes include a 12-month limited warranty covering manufacturing defects in materials and workmanship.

The warranty does not cover:

  • Normal wear and tear

  • Tires, brake pads, tubes, grips, and chains

  • Accidental damage

  • Water damage

  • Improper assembly or maintenance

  • Unauthorized modifications

  • Damage caused by misuse or neglect

Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, our Customer Support team is here to help.

Email: nexora60@outlook.com

We aim to respond to all customer inquiries within 1–2 business days.

Ride with Confidence

At Nexora, we stand behind the quality of every electric bike we sell. Your satisfaction and safety are our highest priorities, and we're committed to making every purchase a smooth and reliable experience.