Shipping policy

Shipping Policy

Thank you for choosing Nexora. We are committed to delivering your electric bike safely and as quickly as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons or promotional events, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

Shipping Time

We proudly offer Free Shipping on all eligible orders.

Estimated Delivery Time: 3–5 Business Days

Delivery times begin once your order has been shipped, not when it is placed.

Please note that delivery estimates may vary due to weather conditions, carrier delays, or unforeseen circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active.

Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

Nexora is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Failed Deliveries

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, additional shipping charges may apply for reshipment.